 |
Customer
A law firm that represents clients in numerous labor, employment,
and civil litigation matters.
Challenge
Provide effective operational support to ensure productivity
and reduce system downtime.
Solution
A phased approach, beginning with implementation of security
measures. The solution included securing servers, providing
updated software, organizing cabling, and training administrators
on proper backup procedures.
Benefits
Increased productivity of professionals and streamlined processes
allowing focus to remain on clients and case management
Technology Implications:
A phased approach provides a firm with a blueprint for managing
growth, strategy, and operations. The firm knows where they
are going and can manage resources to achieve
their goals.
- David Lee
President, IT Technology |
|
|
|
IT Technology
Looks Behind a Law Firm’s
PC’s to Prevent Potential Liabilities
This thriving Connecticut law firm has grown substantially
over the past 20 years of its existence. But although they made a
substantial investment in PC’s for their professionals,
the organization was still affected by numerous computer glitches
and crashes. As a result, professional productivity and client
support was suffering.
IT Technology Audit Uncovers Compromised
Security
IT Technology suggested that a comprehensive audit to uncover
the reasons for excessive downtime and network latency. As part
of the audit, IT Technology evaluated the physical environment
and identified several issues causing network inefficiencies
and instabilities: 1) Servers were not properly connected to
building power and building sprinkler systems put network equipment
in jeopardy of getting wet during a fire or false alarm, 2) When
system software was examined, IT Technology discovered
a variety of expired applications running side by side with newer
versions, causing network and server performance issues, 3) In
addition, there was poor distribution of resources on the servers
causing application instability and performance problems, 4)
Poor cable management strategies prevented easy access to system
hardware in an emergency. All of these findings threatened the
stability of the network as a whole.
A Phased Approach Provides System Security and Increases Productivity
and Develops a Strategic Roadmap for the Future.
IT Technology worked with budgetary goals set forth by
the law firm and suggested a phased approach to stagger costs
and minimize downtime. This included 1) Cleaning up and relocating
the server to provide security and accessibility to mission critical
hardware, 2) Installing a commercial grade firewall & VPN
devices, 3) Conducting a full audit and cleanup of server software
4) Replacing and re-allocating servers so they would be properly
configured for maximum efficiency. 5) Implementing a proactive
support plan to reduce “reactive” support costs.
Streamlined Efficiency and Network Security
This busy law firm is certain that IT Technology’s comprehensive
audit prevented costly downtime and increased productivity and
they are now in a position to implement additional phases of
the recommendation. |
