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Customer
A professional service organization that specializes in marketing
and training for the health care industry.
Challenge
The network was down, Data was in jeopardy. A thriving business
might have to face substantial losses.
Solution
In less than 48 hours, IT Technology, worked around the clock
for an entire weekend, to build a new environment. 99.8% of
data was recovered. Email was resurrected
and business productivity
was restored.
Benefits
Business operation and continuity ensured.
“We had barely had a chance to really get to know the
team at IT Technology when we were introduced to Fred Purdue & members
of his technical staff. They worked for 36 hours straight just
to get us up and running and all without any critical data loss!”
- President & CEO |
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IT Technology
Ensures Business Continuity at a Local Marketing Company
This organization in Connecticut
utilizes state-of-the-art computer and video technology to
produce training and educational programs for the health care
industry, specifically for health care professionals. Through
rapid growth and success, the company’s IT infrastructure
was stressed under the load of their growing business. During
a particularly busy work week their systems failed, the internal
support staff experienced difficulties bringing the network back
online, and employees were sent home. As office productivity
was being affected, managers became seriously concerned about
the operation of their business.
Problems Abound with Seemingly No Solution
IT Technology had been recommended as a smart and nimble firm
capable of adapting to unique and complex environments with
speed and efficiency. When they assessed the situation, they
discovered that hardware failures on mission critical servers
had put the organization’s critical data in serious jeopardy.
They also learned that due to the file size and nature of the
data, it was not being backed up effectively. In short, critical
data loss was a real possibility.
A Solution Emerges
The solution, which evolved as a result of conversations with
the organization’s management, was to get the system
up and running as quickly as possible, while ensuring that
these problems would be avoided in the future. IT Technology
explained that this solution entailed the development of a
new infrastructure. It included a move off the small business
platform, a modified approach to data storage and management,
and an improved firewall and VPN system to control access to
data.
AA Fix in Record Breaking Speed…But
a Proactive Fix
The solution would not only protect the business from future
disasters of this magnitude, but would also salvage the data.
Salvaging the data involved working with a combination of backups
and manually recovering data from the backup disks. It also
involved working with Microsoft to retrieve lost email. (The
work with Microsoft led to the eventual creation of a Microsoft
support white paper available to all Microsoft support engineers.)
The Benefits of a Relationship with a Strong Vendor are Clear
The firm credits IT Technology with providing them with a solution
to their existing predicament and implementing new methods
and procedures to ensure that this situation never occurs again.
Organization members are now able to focus on the continued
growth of their business without being plagued by technological
inefficiencies. |
