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Customer
An industry leading private equity firm managing $5 billion in
assets. Branches in Boston and London.
Challenge
The firm was concerned that productivity was suffering due of
inefficiencies in their network infrastructure. It was hypothesized
that some of the problems might be related to the functioning
of the network.
Solution
A standard platform for backup of files. Help desk and management
training. 24 hour around the clock support. Move off Lotus
notes and transition to Outlook. New servers. IT Technology is
now part of the planning table and considered a strategic partner.
Benefits
Increased productivity and no downtime. Business in the year
following installation of the new system increased by 45%.
Part of this success was attributed to the excellent functioning
of the new system.
“This was the most comprehensive and concise and clearly
stated explanation of technology I’ve ever heard.”
- Chief Operating Officer |
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International Equity Firm Has Banner
Year: Technology Played A Major Role
This international private equity firm, managing almost $5 billion
in assets had aggressive goals for business development in the
year 2004. Increasing speed of operations while maintaining security
was at the heart of their strategic plan. Goals included speed
of data transmission, increased capacity and reliability for
file storage, Internet and email access, and increased security
and control over unwanted email and Internet traffic. As the
firm suspected that their network was not operating at optimal
speed, they hypothesized that some new solutions might be required.
Speed of Business Decisions Had to Be Maintained.
IT Technology was consulted due to their reputation for
providing unique turn-key solutions for a variety of small businesses.
As part of the investigative process, IT Technology conducted
an audit of all network equipment and interviewed with staff
members at all levels in the organization. IT Technology learned
that there were great discrepancies in perception about the source
of problems. Thorough interviewing and analysis eventually uncovered
findings that were clearly affecting the firms productivity.
These findings included network storage limitations that were
impacting workflow, accessing files and emails, and unnecessary
downtime relating to legacy hardware and software residing on
workstations and servers.
IT Technology Solution Provides a
Roadmap for Proactive Fixes and Strategic Growth.
IT Technology met with the partners and made recommendations
to get the firm on a standardized Microsoft platform utilizing
industry standard best practices. They addressed issues with
email, servers, databases, and general methods and procedures.
Specifically, IT Technology recommended that due to the
size and nature of the workflow within the firm, that they discontinue
the use of Lotus Notes and move to Microsoft Exchange. IT Technology replaced
the firewalls and dated network appliances, replaced all mission
critical servers including File/Print, e-mail, database and backup.
The new servers were configured in a manner which properly loaded
balanced server roles and provided a standardized upgrade platform
to build off for future upgrades. IT Technology migrated
all data from the older network and spent extensive time troubleshooting
legacy databases which were no longer supported yet were required
moving forward. Finally, IT Technology put a disaster recovery
strategy in place including an off site facility which housed
backup servers for all mission critical applications.
COO compliments IT Technology for Comprehensive
Solution and Adopts Total Recommendation.
IT Technology is now part of the planning team and fully
supports the firm with a maintenance and helpdesk contract. The
firm experienced a banner year in 2004 and attributes a great
deal of the success to the excellence of the operation of their
new data and network solution |
